Review Time
My experience has been below standard lately. Chasing them for my rental payment, they do not follow up with requests to the tenant until I remind them. it is a nightmare it is like I am paying them to stress me.
I currently use this company to manage three rental properties on my behalf and also pay for their management service and rent guarantee insurance.From an operational perspective, I have no criticism of the day-to-day management. Andrew and James, who I deal with directly, have been helpful and professional in their roles.As a landlord, my reason for appointing a managing agent is to maintain a professional distance from tenants and to ensure that the ongoing running of my properties remains as passive as possible. On this front, the service should function reliably without the need for constant landlord intervention.Unfortunately, where the company falls short is within its accounts and landlord payment processes.On a recurring basis, rental payments owed to me have been paid late, in some cases by up to two weeks. Each month I find myself having to chase payments, and on several occasions I am confident that had I not done so, the funds would not have been released at all.I have repeatedly been advised that these delays are the result of oversights or software issues. However, this situation has persisted for at least four consecutive months, and similar issues have occurred previously, accompanied by the same explanations.This is disappointing, as if the payment process were reliable, my experience would otherwise warrant a five-star review. Instead, the lack of consistency means the service cannot be considered truly passive. As a landlord with mortgage commitments, late rental payments place unnecessary financial pressure on me, requiring the use of personal funds to cover shortfalls caused by delayed remittances.Most recently, I was assured in writing that outstanding funds would be credited to my account by 15 December. As of 23 December, the date of writing this review, the payment has still not been received, even though the tenant paid on time. Despite emailing and calling the company, I have received no response beyond an automated message stating that staff return on 6 January. While the offices remain open, my attempts to obtain clarity or payment have gone unanswered.For these reasons, while the property management itself may suit some landlords, I would urge caution to anyone for whom cashflow reliability is critical. Based on my experience, I cannot recommend this company to landlords operating with tight margins or who rely on prompt rental payments to meet financial commitments, although
I’ve been using LettingSupermarket.com for over three years, and they’ve completely taken the stress out of being a landlord. The tenant-finding process is quick, rent payments are always on time, and any issues are handled promptly. A highly professional and dependable service.
SCAM WARNING! I received an email from 2 staff members, both confirming a viewing for 11am. Me and my wife went there. We waited and waited. I sent emails (no mobile number was provided) asking where was the agent. No one came so we left. We have seen 10 flats at least and only this company completely failed to do their jobs and provide the service they advertised. Time wasters.
I wouldn't even give the a 1 star ! As of writing this we have been unsuccessful in getting our deposit back from this awful company. My partner was dismissed, lied to by multiple people. It had been 30 day since we left the place where illegally they are meant to have transfered the money in which they have failed to do so . This wasn't a landlord issue as he had said the place was in great condition. When we was told about the deposit transferring back to us it was said it's usually 5- 7 day and max ...10 days . Well it's been47 days in total and yet still no transfer to be made. I don't usually get involved and my partner deals with issues but I guess being a female they didn't want to listen to her and lie continually about the money. I'm not getting involved over something that should be done instantly without issues. I'm struggling to understand the reason behind their behaviour . While I'm here on a separate issue letrimg supermarket was used by our landlord, theu came to the property where we showed them serious issues with mould that was affecting our health and other ongoing issues, within a year later of going out seeing the issues they didn't do a single thing. They even said they couldn't find any records of our conversations... lucky that was found and now this is where we are now . Avoid this company that's dishonest anywhere you turn .
Claim your business profile now and gain access to all features and respond to customer reviews.
Lettingsupermarket.com is a national letting agency developed to provide the personal service of a high street agent and the reduced costs of an online agent.
We offer an array of services from one-off advertising to a selection of management packages.
We are members of and regulated by ARLA (Association of Residential Letting Agents) and all client money is protected under the NFOPP (National Federation of Property Professionals) client money protection scheme.
Our full management package starts from 6%+Vat with no add-on fees.See more
madisonbrook.com
plootus.com
globale-finanzstrategen.de
percent.com
helpinghandsfinancials.com
parkheath.com
purelypetsinsurance.co.uk
bullsonwallstreet.com
logicadvancegroup.com
druce.com
