I've used their notepads for years and wanted to order some new ones. I considered a customized notepad earlier but decided against it due to the price. When I finally placed an order, it reverted to the customized item I had previously looked at. I emailed immediately to cancel, but was told it was too late. I doubt they had even processed it yet. Disappointed with their customer service, and I've found cheaper options elsewhere, so I will be avoiding them in the future.
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