I purchased a suitcase, but the courier company indicated that the label was printed, and then nothing happened for eight days. After reaching out, I was told it had been shipped. A few days later, there was still no update, so I inquired again. They offered to send another one, but later informed me that my chosen color was out of stock, requiring a three-week wait. They suggested an alternative color, which I accepted, but needed it shipped within two days due to delays. Their responses were vague, and I felt that they were avoiding my questions. I suspect the replacement color was also out of stock. I haven't received the bag yet, so I can't comment on its quality, but their customer service has been frustratingly poor. After some back and forth, I finally received a tracking number for a replacement suitcase. However, it seems like just a label was printed with no actual movement on the package. Eventually, the replacement arrived, albeit slightly larger than expected. Due to the delays, they initially promised a discount and a gift box, which I hope they honor. My rating shifted from 1 star to 5 stars due to their follow-up, but the average remains at 3 because of the initial troubles.
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LEVEL8 focuses on luggage bag and backpack manufacture and sell since 2008, We have carry on luggage, checked bags, larger luggage, luggage sets and backpacks for travel and business travel. Especially Aluminum luggage from LEVEL8, that is what we are most proud of. We aim to make your travel less of a burden with utility and sleek design and provide well-designed and highly-functional suitcase for all kinds of travel.See more