I wish I could review the product, but sadly can only speak to the lack of customer service or meeting its advertised timeframe for shipping.The ordering process was simple and with the overwhelmingly positive reviews online linked from Amazon, it seemed like a worthwhile experiment.I waited one week before contacting the company about missing the advertised shipping window and was initially told the logistics company had not provided level8 with the correct information. This answer seemed suspect at best. Later that day I received an e-mail stating that because of the region the product was ordered in there would be delays, and a subsequent e-mail saying there would be more information within 24-48hrs (which was not accurate) The product was ordered in Spain and specifically said "in stock for delivery to EU / UK". Now 10 days have passed and I've asked to cancel the order and await a reply.The e-mails received so far feel like half form-letter and half translation app. Different parts of the messages feature different phrasing, typeface, and color.Despite the claim on the company's website that "LEVEL8 is an NYC-born brand for luggage and bag" A look at the New York State business directory lists Level 8 Group Corp as a foreign business.If you get away from the Amazon reviews, you discover more experiences similar to mine.
Claim your business profile now and gain access to all features and respond to customer reviews.
LEVEL8 focuses on luggage bag and backpack manufacture and sell since 2008, We have carry on luggage, checked bags, larger luggage, luggage sets and backpacks for travel and business travel. Especially Aluminum luggage from LEVEL8, that is what we are most proud of. We aim to make your travel less of a burden with utility and sleek design and provide well-designed and highly-functional suitcase for all kinds of travel.See more
