Awful customer service experience, to the point I had to cancel the whole order. How can companies get this bit so wrong? Told them I could only order if I got delivery by my travel date, was told I have to actually place the order and then call to check if this is possible, did so, and they didn't answer any calls all day. No replies to emails. Finally, get a call late at night from Cambodia and someone who cannot even assist. A day later get an email to say actually the case I ordered, despite being confirmed, is out of stock, offered me another, I begrudgingly agree, still no confirmation of delivery date, still no answer on the phones. Hours later I get another email saying my replacement they offered isn't available either! so offered a THIRD option and by this time, we've lost days and the delivery would be past my travel date. What a massive waste of time. This company won't last long operating this way. Shame.
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LEVEL8 focuses on luggage bag and backpack manufacture and sell since 2008, We have carry on luggage, checked bags, larger luggage, luggage sets and backpacks for travel and business travel. Especially Aluminum luggage from LEVEL8, that is what we are most proud of. We aim to make your travel less of a burden with utility and sleek design and provide well-designed and highly-functional suitcase for all kinds of travel.See more
