Returned items for a refund and that parcel was not claimed by the receiver at customs in china!So the saga continues. I paid £50 to return these items to china as instructed. Everything was done by me to the letter. A month after sending the items back they were returned to me as not claimed by the receiver. I implore no one to use company. They will do anything in their power to avoid paying you a refund and it will only cost you more money following the returns instructions.I am hundreds out of pocket and the company have shown no compassion or understanding.So sad that companies can be allowed to do this in this day and age with so many supposed protections for consumers in place. I have not doubt they will read this and ask me to contact their support email address which I can confirm is a pointless task!
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