I placed an online order at the end of November, but one item was cancelled by the company before shipment. Now, over six weeks later, I still haven't received my refund. I've reached out to customer support multiple times, only to be met with the same response: “It’s a pre-authorisation, contact your bank.” I did contact my bank, and they confirmed: -The full amount was charged
-There is no refund
-No pending or reversed transaction exists One of the customer service agents mentioned they would look into the issue and email me back, but I never received any follow-up.
No email, no updates—just silence. Instead of fixing the problem, the customer support team: -Provided scripted responses
-Shifted responsibility to the bank
-Did not investigate their own payment process This is unacceptable for a global brand. Not only is my refund missing, but the lack of accountability and communication is shocking. I expect: -Immediate acknowledgment of the issue
-The missing refund to be processed without further delay This has been an extremely disappointing and unprofessional experience.
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