I am very disappointed with Lexie B2 Plus Hearing Aids. Unfortunately, because the devices sat unused for over a month while I waited for technical support, I missed the return window and can no longer send them back. One of the major issues I faced was the hearing aids' inability to stay linked to my cell phone. Additionally, they would not stream phone calls, which is a crucial feature for me. The devices also have a significant problem with feedback. Having worn hearing aids for over ten years, I have never experienced issues like these with other products. The online technical support appears to be managed by an AI system that provides generic, cookie-cutter answers like those found on the help page. No matter how many issues are listed in a complaint, the response only addresses the first issue mentioned. Another drawback is the use of proprietary consumables, such as wax guards and domes. These necessary replacement parts are only available from Lexie and come at a much higher price compared to the generic alternatives.
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Lexie Hearing® has introduced a revolutionary new way of ensuring that hearing aids are accessible to everyone through a first-of-its-kind subscription model. Clients subscribe to Lexie Hearing for all inclusive hearing care at only $49/mo x 24 for a pair of Bluetooth enabled hearing aids and access to the Lexie mobile app. The subscription includes the regular delivery of batteries and other hearing aid accessories, insurance for breakages and losses, and most importantly Lexie Care - unlimited, real-time video or voice support from a hearing expert. Through the use of smart technology and remote care, Lexie Hearing has brought medical-grade, direct-to-consumer hearing aids to the US market, at 80% less than the average cost of hearing aids.See more
