Review Time
I'm a first time hearing aids user. I went with the Lexie B2 plus. They are awesome. I've worn them since day 1 every waking hour . Comfortable. They pair with my phone. In a loud croud I use my phone to turn the volume down and vise versa. The sound is awesome. Thanks Lexie B2 . I can hear again. No kidding.
Lexie is designed obsolescence. Their app notified me to update the firmware while the aids were working just fine. Upon attempting several times, reaching 99% installation, received message that update failed. Also, could not use the app to adjust the aids after trying to update the firmware. Contacted support and was told to try several more times, which I did and quite counting after 22 attempts and receiving the same message. Immediately started to receive email offers to upgrade aids. Lexie support then sent me a return slip to evaluate the aids. Of course, the response was that for 3 - 400 dollars, they could send me a new set. I told them to send me an email with my options and that I would consider them along with other alternatives. Not Happy!!!
I am very disappointed with Lexie B2 Plus Hearing Aids. Unfortunately, because the devices sat unused for over a month while I waited for technical support, I missed the return window and can no longer send them back. One of the major issues I faced was the hearing aids' inability to stay linked to my cell phone. Additionally, they would not stream phone calls, which is a crucial feature for me. The devices also have a significant problem with feedback. Having worn hearing aids for over ten years, I have never experienced issues like these with other products. The online technical support appears to be managed by an AI system that provides generic, cookie-cutter answers like those found on the help page. No matter how many issues are listed in a complaint, the response only addresses the first issue mentioned. Another drawback is the use of proprietary consumables, such as wax guards and domes. These necessary replacement parts are only available from Lexie and come at a much higher price compared to the generic alternatives.
I had tried three OTC hearing aids without much luck until i discovered the Lexie B2 plus. I lost my high end hearing after years of work in broadcasting wearing headphones for hours a day. It took a couple of weeks to get used to the fit and the new dimension of sound I was experiencing, but it was worth it. They are easily adjustable for several environments and now I can hear a pin drop. One of my dogs got a hold of one and did some serious damage. I opted for their VIP plan when I first got them and getting it replaced was amazingly easy. Excellent customer service and great sound make them a great choice for the price point. I speak to my grown children a lot and the boothtooth funtion is terrific. The range is limited, so I just keep my iPhone in my pocket and I can talk to them hands free anytime, anywhere. Same goes with watching videos online. Don’t expect broadcast quality on the Bluetooth, but it is still solid. Bottom line. Best Buy for the money in the OTC market.
My Lexie B2 Plus hearing aids have been a positive experience the past two months.I purchased them from Costco online(0tc). They have improved the sounds in my life. There is an app for my Android that allows me to personalize my hearing pleasure. Customer support has been great too as they have checked a couple times on my hearing experience.
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Lexie Hearing® has introduced a revolutionary new way of ensuring that hearing aids are accessible to everyone through a first-of-its-kind subscription model. Clients subscribe to Lexie Hearing for all inclusive hearing care at only $49/mo x 24 for a pair of Bluetooth enabled hearing aids and access to the Lexie mobile app. The subscription includes the regular delivery of batteries and other hearing aid accessories, insurance for breakages and losses, and most importantly Lexie Care - unlimited, real-time video or voice support from a hearing expert. Through the use of smart technology and remote care, Lexie Hearing has brought medical-grade, direct-to-consumer hearing aids to the US market, at 80% less than the average cost of hearing aids.See more
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