LexisNexis has been extremely frustrating to deal.
We unintentionally rolled into an auto-renewal while transitioning platforms and immediately tried to work with them in good faith to find a reasonable solution. There was ZERO flexibility — no ability to cancel, no buyout, no meaningful adjustment.
Once you’re locked into the contract, there’s no willingness to work with you, even when the product is no longer being used.
I understand agreements are binding, but most reputable vendors will at least try to find a practical resolution. That wasn’t our experience here.
Proceed with caution and pay very close attention to the auto-renewal terms — they matter more than you think.
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LexisNexis® is a provider of legal, government, business and high-tech information sources. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.