Our firm subscribed to a legal AI tool after being assured it would be transformative. Instead, it has proven to be unreliable and inaccurate. The tool produces non-existent case law, forcing attorneys to verify citations manually. Despite its high cost, it fails to meet our needs. During a recent meeting, management acknowledged our concerns but refused to let us cancel or reduce costs, binding us to a contract until 2028. This experience showcases excellent marketing but poor execution, prioritizing long-term contracts over customer satisfaction. I advise any law firm to carefully consider their options before committing.
Claim your business profile now and gain access to all features and respond to customer reviews.
LexisNexis® is a provider of legal, government, business and high-tech information sources. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.