I’m leaving this as a warning. I requested Lexus Roadside Assistance for a tow and received a text confirmation with case number and an estimated arrival of 120 minutes (text timestamp 4:16 AM). I was told I would receive updates or a call.I waited over 4+ hrs with no meaningful update and no reliable ETA. I initially was on a highway shoulder and was told to get off at an exit for safety after doing that, I was left on a road shoulder still waiting. They even suggested that I leave my key in the car for an unattended tow.What made it worse: every representative (including the manager) I spoke with was rude and unprofessional, and I was treated like I was a problem for asking for updates even though I was the one stranded. That’s unacceptable in an emergency roadside situation.If you’re considering relying on this service, have a backup plan because you may be left stranded with poor communication.
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