Review Time
Yet another problem charging my car. Just to let you all know that again today I am having problems charging my car. The App is no longer doing what I was used to it doing so I need to find out how to charge my car again with the updated App. It’s a good job I don’t need the car tomorrow. I will try and resolve the problem tomorrow.
Yet another problem charging my car. Just to let you all know that again today I am having problems charging my car. The App is no longer doing what I was used to it doing so I need to find out how to charge my car again with the updated App. It’s a good job I don’t need the car tomorrow. I will try and resolve the problem tomorrow.
Lexus have consistently sugested there is no CAN bus vulnerability with their new NX 450+PHEV, however my car now been broken into twice in the last 8 months. The theives managed to open the car and get it started and the only thing that stopped them from taking the car was the Ghost immobiliser i installed. I expected better from Lexus, I am seriously looking to change my car now. Lexus, admit there is still a vulnerability and install teh CAN bus blockers to these vehicles as you are doing with the RX.
I’m leaving this as a warning. I requested Lexus Roadside Assistance for a tow and received a text confirmation with case number and an estimated arrival of 120 minutes (text timestamp 4:16 AM). I was told I would receive updates or a call.I waited over 4+ hrs with no meaningful update and no reliable ETA. I initially was on a highway shoulder and was told to get off at an exit for safety after doing that, I was left on a road shoulder still waiting. They even suggested that I leave my key in the car for an unattended tow.What made it worse: every representative (including the manager) I spoke with was rude and unprofessional, and I was treated like I was a problem for asking for updates even though I was the one stranded. That’s unacceptable in an emergency roadside situation.If you’re considering relying on this service, have a backup plan because you may be left stranded with poor communication.
I expected better from Lexus. The car itself is almost fine. However, this is not enough in 2026. Cars require constant support and maintananxe. This one was frustrating. What the dealership responded me when I had a problem with my car was basically “not our problem” because it was just outside the cutoff, even though it was clearly the same type of defect people complain about.I wanted to stay loyal, but this experience killed a lot of trust
I Love! Love! Love! BOTH of my Lexus suv's. One is a RX350 and the other is a RZ350. The are turstworthy and reliable cars. The RX350 has 30,000 miles on it and the only thing that has been done to it is oil changes and tire rotations. The RZ350 has had a recall on a part. Lexus paid for the part and installed the part FREE of charge. We took the vehicle in and dropped it off. They gave us a rental (a NEW RX350) to drive while our car was being worked on. So, we did NOT have to wait there. We did NOT pay for the rental car. When we returned to pick up our car, they pulled up our car, transferred all of my stuff from their car to our car and I had to do nothing. It was painless!!! It was amazing!! Such great customer service.
On Nov. 24, 2025, I called Hoffman Lexus dealer in East Hartford, CT and asked about engine oil change price. I was told $115 for non-synthetic oil and $140 for synthetic oil. I called again to see if they have a part that I need for my car. I asked again about the cost of oil change. I was confirmed that it is $140. On Nov. 25, 2025, I went for my appointment; I was told that the cost is $199. I told the service guy Anthony that yesterday I was told the cost was $140. He says: $140 for V6 cars. I said: I gave my full car information that it is LS460 which is V8. So, I refused the service all together and I left the dealership store. I am not satisfied with this lie. They had me drive 35Miles each way for nothing. I do not recommend visiting this dealer for anyone. Be careful of this dealer not to be swindled. Good luck.
Bro it’s lexus, one of the reliable cars and apparently much more competitive in engine power than I could imagine. I had a sport version of lexus is 500 with horsepower close to 500. Idk whether it’s my driving skills or engine performance, but from time to time I made some m5 and mustang owners stay way behind once the green light is on. This is in addition to reliability and btw good interior.
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