I purchased a washing machine with a valid warranty, have my receipt, and also completed the warranty registration. Despite this, LG has refused to properly support me when a fault developed.
An engineer attended my property when I was not present, even though I clearly requested to be there. I was later told a “foreign object” was found inside the machine — something I have no knowledge of and did not put there. The main issue with the washing machine is STILL not resolved. It is not washing or drying properly, and detergent is left after cycles.
Instead of investigating further, LG has refused to send another engineer. This has been extremely frustrating. A warranty should give customers confidence, not leave them feeling ignored.
Based on this experience, I would not recommend LG and will not be purchasing from them again.
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