I’m genuinely disappointed with the level of communication and support I’ve received. I’ve been trying to get a confirmed replacement for my faulty LG television, which developed issues within the first month of purchase. LG has already assessed the fault, created a case, and agreed it qualifies for replacement (Case Reference: CNU260414176693).
However, LG repeatedly tells me they have no communication or request from Raylo’s side regarding my replacement. I’ve spent long calls going back and forth, and I’m stuck between two parties with zero progress. This lack of coordination is extremely frustrating and has started affecting my wellbeing because I’m doing all the chasing while nothing moves forward.
All I’ve asked for is simple: share the reference or communication you’ve sent to LG, if any, so I can escalate properly. But so far, I’ve received no clarity, no updates, and no visible action from Raylo.
For a company that handles customer devices and replacements, this level of communication is unacceptable. I just want this resolved, but right now, I’m not seeing any responsibility or urgency from Raylo’s side.
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