In August 2025, we faced a persistent issue with our high-end dishwasher. To rule out plumbing problems, we hired a local handyman at our expense, who found nothing wrong. We then scheduled a repair visit through the company, waiting for an engineer on September 17. The technician took two hours to dismantle the machine but left without resolving the issue. After his assurance that we'd be contacted, we heard nothing. A follow-up appointment on September 24 yielded the same technician, who barely inspected the machine before leaving. When we called for updates, we were informed of a parts issue but received no further communication. We arranged yet another appointment for October 17, but no one showed up. Instead, we received a message rescheduling for October 23, a day we couldn't accommodate due to work commitments. Despite informing the company, we received no follow-up. Frustrated, we stopped reaching out to both the company and the repair service. In November, they finally agreed to a full refund, acknowledging their inability to fix the appliance. They promised to arrange a pickup, but as of December, we have yet to hear back. While a refund is a relief, the bureaucratic process is painfully slow, potentially taking 45 days. Clearly, customer service is not a priority for them. They're disappointing.
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