In August 2025, we faced a persistent issue with our high-end dishwasher. To ensure there were no obvious problems, we hired a local handyman to inspect the plumbing at our own expense on Wednesday, 27 August. He reported no issues. We then scheduled a visit through the company for an engineer to fix the appliance. On Wednesday, 17 September, a technician arrived and spent about two hours dismantling the machine, but left without checking its condition, resulting in the same fault reappearing. Despite promises of follow-up, we received no communication. We set up another repair appointment for Wednesday, 24 September, where the same technician spent a few minutes looking at the machine, did nothing, and left. When we contacted the service the next day, we were informed there was a 'parts' issue, and again, no follow-up occurred. We arranged for another engineer visit on Friday, 17 October, but nobody showed up. Instead, we received a text at 12:29 on the day of the scheduled visit, notifying us that it had been rescheduled for Thursday, 23 October, a date we couldn't accommodate due to work commitments. We informed the company but never received a call back regarding a new date. Frustrated, we stopped reaching out to either the company or the service provider. In November 2025, the company finally agreed to refund us for the appliance, acknowledging their inability to fix it. They promised to contact us to arrange for the pickup, but now it’s December, and we have heard nothing. While the prospect of a full refund is relieving, we were informed that the process could take up to 45 days—over six weeks—for payment. Customer service? Clearly, they have no interest. It's been a terrible experience.
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