I spent two hours and made five phone calls to report that my washing machine was broken. I was assured that my information would be forwarded to the repair team and that I would be contacted within 48 hours. Instead, it took a week for the engineer to reach out. When they finally did, I was informed that no engineers were available in my area for the foreseeable future, and they promised to call me back in 24 hours, which turned into another week. Throughout this ordeal, I kept reaching out to the support team but was making little progress. I considered contacting a local repair service, but they couldn't come out for three weeks just to diagnose the issue, and I would then have to wait for parts. This has been my third repair need in a year for this washing machine. I regret purchasing the extended warranty. I would strongly advise against buying this brand's appliances, as the support staff often struggle with English and are located abroad.
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