I purchased a washing machine from the company and have been shocked by how poor the experience has been. The machine takes an excessive amount of time to wash a single load. When I contacted support, I was repeatedly told this was normal, despite the absurdity of the situation. The hold music was unbearable, and the process of sending a video to prove the issue felt designed to frustrate customers. This experience has shown a significant failure in customer service, leaving me deeply disappointed.
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