This top-loading washing machine with a 10 kg capacity fails to agitate correctly, leaving detergent residue and stains, while also generating excessive lint despite regular maintenance. The AI mode does not function as promised, and I was informed that a 10 kg machine can only handle 4 kg in AI mode. What’s more troubling is that the company/the retailer refuses to share the technician’s report. Customers should have access to the service report for faulty products to understand the underlying issues. This lack of transparency is unusual and unacceptable.
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