Experiencing problems with my device, which the company claims can be resolved through a firmware update. Unfortunately, the update application crashes, making it impossible to proceed. There may be a workaround involving a direct firmware upload, but the company does not provide the necessary firmware file on their site. Customer service failed to address the issue and instead directed me to contact another support team, concluding the conversation by giving me their phone number. While somewhat amusing, it was not at all helpful.
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