Review Time
Purchased a LG oled from Currys for over £1200, the most expensive TV I have ever purchased. After 2 years it just stopped working...... apparently only certain oled models have the 5 year screen guarantee, which they need! After speaking to a TV repair company they said, stay clear of the oleds, they use 10x's the power and don't normally last 2 years.
The only help I got from LG was "if you pay £399 we will send someone out to repair it". If I'm going to spend £399 it won't be with a company like LG! I'd rather put it towards a Samsung qled with 5 year warranty.
And no, I don't want the 10% off a new TV that you gave me as a gesture of goodwill.
Dear Sir/Madam,
I am writing to formally raise a complaint regarding my television (Model: LG UR7500 139 cm (55 inch) Ultra HD (4K) LED Smart WebOS TV , Serial No: LRN-409PLWR2731 37IN ), which was purchased on 23.10.2024 for ₹39,740/-.
It is extremely disappointing that within just 16 months of purchase, the TV panel has stopped functioning. A product of this value is reasonably expected to last several years without such a major failure. The diagnosis provided by your service team states that the panel needs replacement at a cost of ₹38,000 — which is almost equal to the original purchase price of the television.
This is both unreasonable and unacceptable. A panel failure within such a short duration indicates either a manufacturing defect or a serious quality issue. Charging nearly the full cost of a new television for repair defeats the very purpose of investing in a reputed brand.
I request you to kindly review this matter under customer goodwill, extended warranty consideration, or manufacturing defect evaluation, and provide a fair resolution. I expect either a free panel replacement or a substantially subsidized repair cost.
Please treat this matter as urgent and respond at the earliest. I am prepared to escalate the issue to higher authorities and appropriate consumer forums if a satisfactory resolution is not provided.
Looking forward to your prompt and fair response.
Sincerely,
Mohammed Waseem
Contact No: 9445467512
LG customer support not very helpful, after you need ask rhem for a help never resolve your issues, they think carry on your own issues. Never again buying any Lg product. Some people maybe like it until facing issues thats thw time they cab figure out.Based on my experience
I purchased the LG Styler with high hopes. While I understand LG does not guarantee specific results, I personally did not see a meaningful difference in my clothing. It simply wasn’t worth the cost for me. Others may feel differently, but it was not a good fit for my needs.
Unfortunately, the real issue was everything after the purchase.
LG Customer Service:
Extremely frustrating. I requested a return after one day of trying the product and followed up by phone after three days. It took three weeks and multiple follow-ups via email and phone just to get a return pickup scheduled. No proactive communication and very little ownership of the issue.
On top of that, return processing is also slow. My first payment still had to be made, and it has now been two weeks since the unit was picked up. I am being told the refund will be processed next week. Do not expect your money back quickly.
LG Delivery Service (LX Pantos):
Hands down the worst delivery experience I have ever had. During the initial delivery, the delivery team damaged my floor. When a different delivery crew (from the same company) later came to pick up the unit for return, they immediately pointed out what should have been done during delivery to prevent the damage - meaning it was completely avoidable.
Damage Claim & Inspection Process:
After numerous calls and emails, an inspection was finally scheduled through LG/LX Pantos. This week alone:
- Told me someone would come Tuesday — no one showed
- Told me someone would come Thursday — no one showed
- Today I was given a 12–1 PM window — it is now hours later and no one has arrived, no updates, and no response to my calls or messages
I have taken time off work and stayed home repeatedly for these missed appointments.
Overall, this experience has been exhausting and unacceptable. The painfully slow return process, and the repeated failures around delivery damage and inspection, this will be my first and last purchase with LG. I would not recommend purchasing from LG unless major improvements are made to their customer service and delivery partners.
I bought an LG television expecting a premium product.
What I actually bought was a thermal metronome.
While watching: click.
When the TV is off: click.
In complete silence: CLICK, just to keep me company.
The plastic is so thin that every temperature change is enthusiastically announced. A truly immersive experience. You don’t just watch the movie, you hear it crackle.
If you enjoy cheap materials, random noises, and the constant temptation to throw your television out the window, LG is the perfect choice.
Otherwise… good luck, because the support will tell you that it is normal, that their TVs make these kind of noises.
Washing machine had a random vibration sensor fault. Contacted the online help/warranty using the app, a little bit of a pain as my lg extended warranty wasn't/isn't tied to the Washing machine.
An appointment date was made for 4 days later. I was contacted the day before to confirm and give me a time. Day of appointment technician arrived bang on the time he said, fixed the problem with minimum amount of fuss.
Excellent service from actual humans, app needs a little tweak to get it up to speed.
My experience with the service was entirely negative and resulted in financial loss, stress, and years of wasted time. Before I sent my device for repair, the company assured me that it was under warranty and that my documentation was valid. Relying on these assurances, I traveled from one country to another, incurring significant expenses and inconvenience, just to deliver the phone to the designated service center. After the delivery, the company completely changed its stance: I was informed that I was no longer under warranty, that my documents were "non-compliant," and, in some instances, questioned, despite having been previously accepted. There was no clear explanation, no detailed technical report, and no concrete evidence to support these claims. The most frustrating part is that my phone remains with the company. It hasn't been repaired, replaced, or returned to me, despite numerous formal requests. I have sent countless certified emails, simply asking to speak with a manager or director to resolve the issue amicably. However, I have never received a response.
There has been a complete lack of communication: no phone calls, no emails, no real contact. Additionally, every attempt to share my experience publicly has been blocked: I've been banned from official social media channels, preventing me from voicing my case as a customer. This is not customer service, nor is it transparency or respect for consumers.
I remain open to a friendly resolution only if the company chooses to address this issue, but after years of silence, I feel it is my responsibility to warn other users about what occurred.
Avoid this dishwasher. We bought it directly from the official website and had it installed professionally last August. During the installation, the delivery team left several long, deep scratches on our wooden floor. They denied any responsibility for the damage, which was evident right after installation. About two months later, the dishwasher stopped draining. When we reached out to customer support, we were shuffled between departments, and no one was willing to send a technician. One technician eventually informed us that the dishwasher couldn't handle standard detergent pods, which supposedly caused the draining issue. A dishwasher that can't manage common detergent pods is simply unacceptable. Soon after, it stopped functioning again. A technician finally arrived and confirmed that the control panel was dead and required replacement. Unfortunately, due to poor service coordination, the incorrect part was sent, delaying the repair even more. This occurred during Thanksgiving, leaving us without a working dishwasher at the busiest time of the year. The entire process to replace the faulty panel took nearly a month. Between the property damage, repeated failures, poor product quality, and incredibly frustrating customer service, this has been one of the worst experiences we've had with appliances. The company refused to take responsibility for the floor damage and did not provide timely or effective support when the product failed. Low quality, inadequate customer support, and a company that avoids accountability. I cannot recommend this brand's appliances.
I ordered a washing machine online, and it was indicated that delivery was available in my area. On the delivery day, the workers from the delivery company stated they would only take the machine to the 3rd floor and refused to carry it up to my flat on the 4th floor, despite my prior notice about the lack of a lift and the 64 steps involved. After some negotiation, they still left with the machine, citing a busy schedule. I had informed them in advance of my situation, yet they proceeded with the delivery anyway. Contacting the seller yielded no better results; they offered a new delivery date under the same conditions. With family members unavailable to assist me, I found myself unable to manage the situation alone. Ultimately, I received a refund, but with a £30 deduction for what they claimed was service rendered. I was left with significant inconvenience—having disconnected my old machine and waiting all morning for delivery. It seems that if someone had properly read my message, this situation could have been avoided. A staff member mentioned that their delivery rules were outlined in their terms and conditions, but I couldn't find any such clause. This raises several questions: Why wasn’t I informed about such a significant limitation before payment? Why did they choose to proceed with the delivery despite my warning? And why, when I offered to carry it myself, did the delivery team leave instead? I feel unjustly treated and am left feeling robbed.
Experiencing problems with my device, which the company claims can be resolved through a firmware update. Unfortunately, the update application crashes, making it impossible to proceed. There may be a workaround involving a direct firmware upload, but the company does not provide the necessary firmware file on their site. Customer service failed to address the issue and instead directed me to contact another support team, concluding the conversation by giving me their phone number. While somewhat amusing, it was not at all helpful.
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