Avoid this dishwasher. We bought it directly from the official website and had it installed professionally last August. During the installation, the delivery team left several long, deep scratches on our wooden floor. They denied any responsibility for the damage, which was evident right after installation. About two months later, the dishwasher stopped draining. When we reached out to customer support, we were shuffled between departments, and no one was willing to send a technician. One technician eventually informed us that the dishwasher couldn't handle standard detergent pods, which supposedly caused the draining issue. A dishwasher that can't manage common detergent pods is simply unacceptable. Soon after, it stopped functioning again. A technician finally arrived and confirmed that the control panel was dead and required replacement. Unfortunately, due to poor service coordination, the incorrect part was sent, delaying the repair even more. This occurred during Thanksgiving, leaving us without a working dishwasher at the busiest time of the year. The entire process to replace the faulty panel took nearly a month. Between the property damage, repeated failures, poor product quality, and incredibly frustrating customer service, this has been one of the worst experiences we've had with appliances. The company refused to take responsibility for the floor damage and did not provide timely or effective support when the product failed. Low quality, inadequate customer support, and a company that avoids accountability. I cannot recommend this brand's appliances.
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