My experience with the service was entirely negative and resulted in financial loss, stress, and years of wasted time. Before I sent my device for repair, the company assured me that it was under warranty and that my documentation was valid. Relying on these assurances, I traveled from one country to another, incurring significant expenses and inconvenience, just to deliver the phone to the designated service center. After the delivery, the company completely changed its stance: I was informed that I was no longer under warranty, that my documents were "non-compliant," and, in some instances, questioned, despite having been previously accepted. There was no clear explanation, no detailed technical report, and no concrete evidence to support these claims. The most frustrating part is that my phone remains with the company. It hasn't been repaired, replaced, or returned to me, despite numerous formal requests. I have sent countless certified emails, simply asking to speak with a manager or director to resolve the issue amicably. However, I have never received a response.
There has been a complete lack of communication: no phone calls, no emails, no real contact. Additionally, every attempt to share my experience publicly has been blocked: I've been banned from official social media channels, preventing me from voicing my case as a customer. This is not customer service, nor is it transparency or respect for consumers.
I remain open to a friendly resolution only if the company chooses to address this issue, but after years of silence, I feel it is my responsibility to warn other users about what occurred.
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