Washing machine had a random vibration sensor fault. Contacted the online help/warranty using the app, a little bit of a pain as my lg extended warranty wasn't/isn't tied to the Washing machine.
An appointment date was made for 4 days later. I was contacted the day before to confirm and give me a time. Day of appointment technician arrived bang on the time he said, fixed the problem with minimum amount of fuss.
Excellent service from actual humans, app needs a little tweak to get it up to speed.
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