I purchased the LG Styler with high hopes. While I understand LG does not guarantee specific results, I personally did not see a meaningful difference in my clothing. It simply wasn’t worth the cost for me. Others may feel differently, but it was not a good fit for my needs.
Unfortunately, the real issue was everything after the purchase.
LG Customer Service:
Extremely frustrating. I requested a return after one day of trying the product and followed up by phone after three days. It took three weeks and multiple follow-ups via email and phone just to get a return pickup scheduled. No proactive communication and very little ownership of the issue.
On top of that, return processing is also slow. My first payment still had to be made, and it has now been two weeks since the unit was picked up. I am being told the refund will be processed next week. Do not expect your money back quickly.
LG Delivery Service (LX Pantos):
Hands down the worst delivery experience I have ever had. During the initial delivery, the delivery team damaged my floor. When a different delivery crew (from the same company) later came to pick up the unit for return, they immediately pointed out what should have been done during delivery to prevent the damage - meaning it was completely avoidable.
Damage Claim & Inspection Process:
After numerous calls and emails, an inspection was finally scheduled through LG/LX Pantos. This week alone:
- Told me someone would come Tuesday — no one showed
- Told me someone would come Thursday — no one showed
- Today I was given a 12–1 PM window — it is now hours later and no one has arrived, no updates, and no response to my calls or messages
I have taken time off work and stayed home repeatedly for these missed appointments.
Overall, this experience has been exhausting and unacceptable. The painfully slow return process, and the repeated failures around delivery damage and inspection, this will be my first and last purchase with LG. I would not recommend purchasing from LG unless major improvements are made to their customer service and delivery partners.
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