Dear Sir/Madam,
I am writing to formally raise a complaint regarding my television (Model: LG UR7500 139 cm (55 inch) Ultra HD (4K) LED Smart WebOS TV , Serial No: LRN-409PLWR2731 37IN ), which was purchased on 23.10.2024 for ₹39,740/-.
It is extremely disappointing that within just 16 months of purchase, the TV panel has stopped functioning. A product of this value is reasonably expected to last several years without such a major failure. The diagnosis provided by your service team states that the panel needs replacement at a cost of ₹38,000 — which is almost equal to the original purchase price of the television.
This is both unreasonable and unacceptable. A panel failure within such a short duration indicates either a manufacturing defect or a serious quality issue. Charging nearly the full cost of a new television for repair defeats the very purpose of investing in a reputed brand.
I request you to kindly review this matter under customer goodwill, extended warranty consideration, or manufacturing defect evaluation, and provide a fair resolution. I expect either a free panel replacement or a substantially subsidized repair cost.
Please treat this matter as urgent and respond at the earliest. I am prepared to escalate the issue to higher authorities and appropriate consumer forums if a satisfactory resolution is not provided.
Looking forward to your prompt and fair response.
Sincerely,
Mohammed Waseem
Contact No: 9445467512
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