We acquired three cooking appliances directly from the company and opted for extended warranties on all. While the products might be satisfactory, the purchasing and delivery process has been utterly chaotic. We faced five unsuccessful delivery attempts, including two instances where there was no communication from the delivery service. Timeline: 12/10: The delivery service canceled at the end of the day citing 'unforeseen circumstances' after we had waited all day, resulting in a lost workday due to rearranged schedules. 12/15: The delivery was canceled early in the morning, indicating it was likely never properly scheduled. 12/19: The first no call no show occurred. We monitored the tracking as the truck made deliveries nearby but skipped ours entirely, with no communication whatsoever. 12/26: We were informed it was a 'rescheduled delivery date,' but the truck never departed. Once again, there was no proactive communication from the delivery team. 01/02/2026: The fifth failed delivery and another no call no show happened. We again watched the truck in our vicinity but missed our delivery. Conflicting information:
At one point, the delivery service suggested we cancel and reorder so the company could use a different delivery provider, which would have cost us discounts. Later, the company claimed they could not change the delivery service. This inconsistency raises questions about honesty. On the latest failure (01/02/2026), we reached out to both the company and the delivery service multiple times. They confirmed our details were correct but provided conflicting information regarding the delivery window. Ultimately, we faced yet another failed delivery. Lack of accountability:
The company chose the delivery service and failed to take responsibility after multiple failures. Support responses were corporate jargon with no real solutions, often suggesting we could just cancel the order, implying the issue was with us. Impact:
We modified cabinetry in anticipation of the wall oven installation, leaving us without a functioning oven during the holidays. We lost valuable time, repeatedly adjusted work schedules, and received no meaningful follow-through. Conclusion:
This is not a complaint about product quality but rather a caution regarding purchasing directly from the company and the associated fulfillment and support experience. Be cautious: the company seems indifferent once they have your payment.
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