I’m disappointed with LGI Homes’ warranty response regarding my water heater. When my hot water stopped working, I contacted warranty expecting assistance. Instead, I was told LGI would not cover the issue because I had previously turned the water heater off.At no point was I told this violated any manufacturer guidelines. The response felt dismissive and lacked any effort to actually help resolve the problem. This experience has made me question the value of LGI’s warranty and after-sale support. I would caution potential buyers to ask very specific questions about what is and is not covered, because the warranty does not seem as homeowner-friendly as advertised.
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LGI Homes builds high-quality, move-in ready homes at affordable prices across the United States. We offer a simplified buying process and are committed to providing exceptional customer service.
