Review Time
Right when we were at our wittsend with "house shopping disappointment" I received a call from Rosemant/LGI, with an invitation to meet with her; so the "she" could be the one to help us reach our goal of home ownership...although I was jaded and reluctant, I agreed that my husband and I would meet with her. October 26, we met OUR sales agent! Rosemary was friendly, engaging and very passionate about the lives she touches as she leveled her expertise and time in making sure our home buying experience was amazing and stress free. Today, we are in our new home and enjoying it. Rosemary is an excellent agent and we highly recommend her to be a part of your home buying expeirence.
I’m disappointed with LGI Homes’ warranty response regarding my water heater. When my hot water stopped working, I contacted warranty expecting assistance. Instead, I was told LGI would not cover the issue because I had previously turned the water heater off.At no point was I told this violated any manufacturer guidelines. The response felt dismissive and lacked any effort to actually help resolve the problem. This experience has made me question the value of LGI’s warranty and after-sale support. I would caution potential buyers to ask very specific questions about what is and is not covered, because the warranty does not seem as homeowner-friendly as advertised.
The home buying part and staff were great and it was stress free. However we were lied to while we were looking at the house. We were told they use top rated windows to help keep drafts out. The window quality is the cheapest window they could get. We have had to put plastic over the windows in the winter to keep the house warm. Our master bedroom is always freezing or too hot depending on the time of year. The duct work going to our master bedroom is smashed between the foundation and support beam so barely any air gets through. They also advised the insulation is h9gher quality as well. However they either did not insulate our master bedroom/bathroom/closet as you can feel the cold air. I can also hear anyone talking outside the house by my bedroom and even hear the neighbors tv through the outside walls. The fart fans in both bathrooms just has duct work/pipe that goes just barely above the roof line that the capped with a flat piece of sheet metal with pieces connecting just at the four corners so you can physically feel the cold air blowing onto the house through the fan vents. As well as when it snows/rains water leaks through the vents. My foundation at the entry of the garage/driveway started cracking within weeks of buying the brand new home and many repair tickets have been put in and ignored. The eluding back door is crocked so the screen door has never opened/closed smoothly. The 11 month walk through never happened even though was requested. The ceiling in the garage has a Crack thr length of the garage. The round molding they used to round the corners of the walls are all popping off the wall. Have cracks in every bedroom ceiling and wall. The construction of the homes is very poor. The oven door was never put on correctly. We have been in our home since August of 2021 and since the day we moved in you can physically feel the air coming into the house from every electrical outlet that is on a wall that faces outside.
Right when we were at our wittsend with "house shopping disappointment" I received a call from Rosemant/LGI, with an invitation to meet with her; so the "she" could be the one to help us reach our goal of home ownership...although I was jaded and reluctant, I agreed that my husband and I would meet with her. October 26, we met OUR sales agent! Rosemary was friendly, engaging and very passionate about the lives she touches as she leveled her expertise and time in making sure our home buying experience was amazing and stress free. Today, we are in our new home and enjoying it. Rosemary is an excellent agent and we highly recommend her to be a part of your home buying expeirence.
After living in our LGI home for nearly two years, I can confidently say that many of the concerns raised by other homeowners resonate deeply with our own experience.From the start, we encountered multiple issues. The fire alarm chirped persistently, requiring the installation company to come out more than once. Within the first month, nearly every door knob in the house fell off. Less than two years in, we had to repaint all the doors—only to learn from the painter that cheap paint had been used, and some rooms hadn’t even been primed properly.Our HVAC system has malfunctioned around eight times, causing repeated service calls. We’ve already had to replace the dishwasher, and unfortunately, the list doesn’t end there.It’s worth noting that our household is just my husband and me—no children, no excessive wear and tear. These issues stem from poor workmanship and subpar materials, not heavy use.We had high hopes when we moved in, but the ongoing repairs and lack of quality have been disappointing. I hope LGI takes these concerns seriously and improves the standards for future homeowners.
Chuck and Ben made my experience so great! I was so comfortable with the their knowledge of the LGI Homes. They answered all my questions in detail. They were honest and direct with me and I love that!! I highly recommend these 2 gentlemen to anyone looking to buy a LGI Home out in Crandall,Texas. They will take excellent care of you!
This is my second LGI home. I had to sell my first after the covid shut down. I am a huge fan of this builder their homes are not just quality the are in my experience built with excellence in mind. I had been looking at preowned houses for months and was finding that for me to find a home that was even worth investing in I would have to pay $250K or more and then there was still expensive work to be done before I could live in it. With LGI I got a home no one has lived in for the same amount I would have to pay for a preowned home that needed a bunch of work. The office team take care of you as if your are family. Sylvia (my sales agent) was upfront with me and extremely knowledgeable as was Chad who handled my finance and Ken who makes sure the home is in complete functionality and a great investment for the family buying.
Since the first day we got to see the house the staff at all levels were very friendly and helpful at all levels, I liked how the took about 3 hours to explain everything about the construction of the house, materials they used to build the houses and answer all kinds of questions very professional people I for sure would like to recommend LGI,
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LGI Homes builds high-quality, move-in ready homes at affordable prices across the United States. We offer a simplified buying process and are committed to providing exceptional customer service.
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