Tried to amend booking by a day, unable to do it online or through chat, called customer service at Heathrow to be met with an extremely unhelpful condescending agent, i told him to forget it. Then in the app it advised flight had been changed to my preferred day. Until it came to check in no flight. Called to be told that flight full and my original flight full too!!! We were picking up a cruise so had no alternative to book another flight at additional cost. Got emails stating they'd tried to call... No missed calls. I called them to be told their agent had made a mistake and original flight was still there... Too late... They also stated I had to pay an additional cost to get flight back as I'd cancelled outgoing flight. Unbelievable!!!! Avoid at all costs
Claim your business profile now and gain access to all features and respond to customer reviews.
Deutsche Lufthansa AG, commonly known as Lufthansa, is the largest German airline and, when combined with its subsidiaries, also the largest airline in Europe both in terms of fleet size and passengers carried during 2017.