Flew from Heathrow to Frankfurt- flight ok but luggage delayed. Submitted a small claim for out of pocket expenses on return to U.K. in September. Subsequent customer service has been appalling - all correspondence has been ignored including those to CEO.Facebooks evidence many example# where customers have just give in
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Deutsche Lufthansa AG, commonly known as Lufthansa, is the largest German airline and, when combined with its subsidiaries, also the largest airline in Europe both in terms of fleet size and passengers carried during 2017.