I’ve been dealing with an unresolved issue with @lufthansa and @expedia for over two months, and the way this has been handled is unacceptable.I paid for a service I couldn’t use due to circumstances completely outside my control, and instead of support, I’ve been met with misinformation, delays, and endless back-and-forth.Every time I reach out, I’m told a different story.It should NOT be this hard for customers to receive fair treatment.Enough is enough — I want this resolved properly.
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Deutsche Lufthansa AG, commonly known as Lufthansa, is the largest German airline and, when combined with its subsidiaries, also the largest airline in Europe both in terms of fleet size and passengers carried during 2017.