Just want to share our terrible experience with Lufthansa Airlines. on February 17, our flight LH470 from Frankfurt landed at the Montreal Airport instead of Toronto Airport due to poor weather conditions. They kept all passengers inside the plane for four long hours and then proceeded to dump them - as used garbage bags at the Montréal Airport and later after two hours of waiting time in a line. A voucher for a hotel 40 min away from the airport was provided... It cost $119 dollars via Uber to get there. We got to the hotel at 1am... for food expenses, they provided us a $10 dollar/person vouchers for breakfast and a $20 voucher/person for lunch. I want to ask Lufthanza managers - how can you provide a breakfast for a kids for $10 when just a cup of tea or a small bottle of water costs $3.50 plus tax??? ..... in a hotel which is far from everything....More over, the provided substitute flight back to Toronto was scheduled two days later despite great weather and operational airports the next day... I am a contractor, I cant afford missing three days in row at work... no tickets available via VIA train, no buses, no rental cars available for the next two days - all was booked because of the vacation season and weather... we ended up paying $1400 for a car ride from Montreal to Toronto...The worst part of the story is that in the morning our big new Lufthansa operated plane returned from Montreal to Toronto to do a scheduled flight departing from Toronto... To anwser the question of why they left the people behind, they answered that the passengers in Toronto were waiting for the plane... it looked like we were not "passengers" for them any longer and just used materials which could be dumped somewhere... passengers left to deal with our own problems....I am suspecting that Lufthanza treats its employees the same way as their passengers, so I would not be surprised if we see more Lufthanza employee strikes and airports closures...shame....
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Deutsche Lufthansa AG, commonly known as Lufthansa, is the largest German airline and, when combined with its subsidiaries, also the largest airline in Europe both in terms of fleet size and passengers carried during 2017.