Absolutely the worst when it comes to customer service. I had valid paperwork/VISA to transit through EU, and their customer care also clarified that I am eligible to fly without any additional documentation, but the check in counter crew is oblivious of all rules and regulations and denied boarding. They are arrogant enough to not even read their own government’s regulations and rules on the government website. Please avoid them. There is a reason their flights appear cheaper than all others, and it’s not worth it.
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Deutsche Lufthansa AG, commonly known as Lufthansa, is the largest German airline and, when combined with its subsidiaries, also the largest airline in Europe both in terms of fleet size and passengers carried during 2017.