I was so excited to find something that looked fun and compact to be able to work out in my house with limited space! The disappointment was the waiting process. At the time of purchase, it was advertised that shipment would take place between 1-3 weeks. By the 4th week of waiting, I reached out to ask about my order. There was a delay with customs. Understandable. I was offered a mystery gift as compensation. There was no gift in the package when my order arrived. It turned out they were issuing me a digital gift card when I reached out again. I understand the mystery part, but please give a little more guidance if we're supposed to look elsewhere outside of the physical package.
Onto the rock stepper... It was a bit awkward stepping onto it while trying not to fall over or lose my balance. It feels like you're very high up, but after a little practice with balancing and rocking, it gets easier. And I was right - it is fun! I am looking forward to using it daily and increasing my time slowly.
Please update your shipping timeline to account for any hurdles along the way. I think you'd have less frustrated customers if you don't overpromise on something beyond your control.
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