Review Time
I ordered the Rock Stepper on Jan 2nd. On Feb 9th, I was told its in the final production stage and will be shipped in 1-2 weeks. It’s Feb 23 - and still no Rock Stepper. The customer service is unimpressive.
Edit: I reviewed the response from Lhanel customer service and want to clarify: At the time I ordered the Rock Stepper, Lhanel advertised that the pre-order window was 3-5 weeks. None of the advertising or later communication stated that the pre-order window changed to 6-9 weeks. The website, buried in the Shipping Info section, did say that orders placed Nov 10 - Dec 20 fall outside the pre-order window, but did not address orders placed outside that timeframe - which is the case for my order and my order was not immediately after the holiday sale. So no, Lhanel is NOT within the promised pre-order window for my order. And if you check the website today it says the item ships in 1 - 2 weeks. I paid for my item on time. I expect that you will deliver my order on time.
I am in the same boat. I ordered the Rock Fit on January 11th & just emailed twice this week with no response. My order number is #202664. I understand that it takes time but we need at least an estimated ship date. I hope they respond to me soon as I just want to know an estimate. I explained that I am leaving the country end of March for a couple of months so it would be nice to either receive it before then or get a refund.
Im giving this company one more week before disputing the charge. Ordered Dec 20, no response to emails, and based on reviews Ill be better off buying available, currently in stock comparable products by other brands on @$&!●₩
Sadly, my order still hasn't been delivered. I made the purchase 7 weeks ago on December 12, 2025, and reached out to the support team after 6 weeks. They responded with an apology, but a week later, there’s still no sign of my item. It's surprising how long they hold onto customers' money without fulfilling orders. I am now requesting a full refund. The item seems great, but the logistics are extremely poor.
I placed an order for a rock stepper on November 23rd and still haven't received anything, just excuses and a promise of a free gift. It's been twice as long as expected, and I have yet to get any tracking information. This is a terrible experience. I wouldn't recommend purchasing this product from them. They've taken our money and are profiting from it without delivering anything.
I placed an order on November 15th of last year and have yet to receive my item, only excuses! What type of business operates like this? The stated delivery time was 3-5 weeks, and now it has been 8 weeks with no updates! I was under the impression this was made domestically.
As of 11/8, I finally received a response stating that a refund for my undelivered order has been processed. I will follow up once completed. I emailed again as directed but received no response. The service has been terrible, and I plan to contact the appropriate authorities next. I ordered the rock stepper on 11/26 and was informed of a 3-5 week delivery time. Now, six weeks have passed with no communication after four emails to the company, leaving me no choice but to seek a refund.
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