I ordered the Rock Stepper on Jan 2nd. On Feb 9th, I was told its in the final production stage and will be shipped in 1-2 weeks. It’s Feb 23 - and still no Rock Stepper. The customer service is unimpressive.
Edit: I reviewed the response from Lhanel customer service and want to clarify: At the time I ordered the Rock Stepper, Lhanel advertised that the pre-order window was 3-5 weeks. None of the advertising or later communication stated that the pre-order window changed to 6-9 weeks. The website, buried in the Shipping Info section, did say that orders placed Nov 10 - Dec 20 fall outside the pre-order window, but did not address orders placed outside that timeframe - which is the case for my order and my order was not immediately after the holiday sale. So no, Lhanel is NOT within the promised pre-order window for my order. And if you check the website today it says the item ships in 1 - 2 weeks. I paid for my item on time. I expect that you will deliver my order on time.
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