I have tried to avoid filing a complaint, but the account opening process has become unnecessarily complicated. Opening a bank account in the UK should be straightforward and efficient today. However, the service's procedures feel outdated and overly invasive. After initiating the application through the app, I never received a clear decision. Instead, the support team repeatedly reached out via email requesting additional documents, such as my Tax Self Assessment and even a passport image, despite having already submitted valid government photo identification. They claimed these requests were mandatory under UK regulations, but they seem to go far beyond what is reasonable. This contradicts the expectations set by regulatory authorities, which state that firms should not collect excessive or irrelevant customer information. Due to this unreasonable process, I now plan to file a formal complaint with the relevant ombudsman service and seek compensation for the time and inconvenience caused, as per standard guidance.
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LHV Bank (UK) is redefining banking for ambitious individuals and businesses.
Our app-only retail banking services are designed to empower ambition at every step. Whether you're growing your savings or managing everyday finances, our easy-to-use interest-paying current account and attractive savings products help you achieve your goals.
With our intuitive app, you can take full control of your finances, wherever you are, saving you time to focus on what matters most.
At LHV Bank, your money is always at work—helping you to achieve your ambitions.See more
