It’s great that this service is free, but improvements to user experience would be very beneficial. I work in user experience and would love to share ideas for enhancing the app. For instance, being able to request books in the correct order in a series would be fantastic. There’s no way to give feedback, and there’s a disconnect between ordering audiobooks at local libraries and online, creating confusion. Losing access to audiobooks I paid for has been frustrating. A social enterprise option to pay for quicker access could help fund the library.
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