libbyapp.com

1.3
1.3 Based on 20 reviews

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Average Rating

1.3

/
5

20 Reviews

5 Star
0%
4 Star
5%
3 Star
0%
2 Star
14%
1 Star
81%

All Reviews

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Timothy Parker
A frustrating experience with the app!

This app is incredibly frustrating! It's almost impossible to search for audiobooks by title or author. When you do manage to find one, if you attempt to listen to a preview and then borrow the book, the only thing that opens is the preview! You can see the book you borrowed, but it won't open. It's a terrible situation that leaves you feeling foolish and turns reading into a hassle.

1
Date of experience: Dec 08, 2025
Chocolat23182
A frustrating experience with the app

This app is quite frustrating! It's nearly impossible to search for audiobooks by title or author. When you finally find one and try to listen to a preview, if you decide to borrow it, the app only opens the preview! You can see the borrowed book, but it won’t open. It’s a horrible situation that leaves you feeling foolish. Reading becomes a chore.

1
Date of experience: Dec 08, 2025
Albina Morris
A disappointing app

This app is quite disappointing. As a member of several libraries, I often find that they don't have the books I need. I’ve had to pay for an alternative service. The search engine is terrible and often lists books that aren't available. The filtering options are ineffective.

1
Date of experience: Oct 24, 2025
Serena Reed
A frustrating experience with holds

I had a book on hold for two months, but it allowed other patrons to jump ahead, and I ended up pushed to the back of the line. It feels like there’s preferential treatment. Why does this happen?

2
Date of experience: Oct 14, 2025
Limited filtering options

This app is the only option available for accessing ebooks, so at least there’s something to use. However, the drawbacks greatly outweigh the benefits. It’s slow to load on my new device. It’s incredibly frustrating that you can't filter searches to just your library! Why would they think most readers want to find titles only to realize their library doesn’t have them?

1
Date of experience: Oct 10, 2025
Sid S.
Glitches in the app

The app has several glitches. I currently have to let my card expire because I can’t go to my branch to verify it! I use the online service for a reason!

1
Date of experience: Sep 20, 2025
Patrice
Rarely use the app for reading

I rarely use this app for reading. I dislike it for various reasons, especially the removal of a previous service. One major issue is that when you have books on your loan shelf, it shows how many people are waiting. Why does that matter? Should I read faster or return the book so others can read it before me? I don’t understand the decision to replace the previous service with this one.

2
Date of experience: Sep 06, 2025
Meara
Appreciate it's free but needs improvement

It’s great that this service is free, but improvements to user experience would be very beneficial. I work in user experience and would love to share ideas for enhancing the app. For instance, being able to request books in the correct order in a series would be fantastic. There’s no way to give feedback, and there’s a disconnect between ordering audiobooks at local libraries and online, creating confusion. Losing access to audiobooks I paid for has been frustrating. A social enterprise option to pay for quicker access could help fund the library.

2
Date of experience: Sep 03, 2025
crazype
Syncing issues persist

The app used to sync across devices, but it hasn’t worked for months. I’ve contacted support and tried various solutions with them, but they couldn’t resolve the issue. Now, each time I visit the site, it doesn’t recognize me, and I have to re-enter my library card, which still doesn’t sync. It’s becoming nearly useless, and it seems like they don’t care.

1
Date of experience: Jun 30, 2025
Clare Howard
Not user-friendly compared to alternatives

Compared to the previous app, this one seems to be designed without consideration for user-friendly interfaces.

1
Date of experience: Jun 23, 2025

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