Libernovo does not honestly preserve poor ratings to artificially inflate their ratings. I am going to review both my experience with their support and with the Omni chair.
With regards to their support: it takes days-weeks to get a reply from them, if ever. Support is poor, to say the least.
For the chair: I am on the taller side at about 6'1" and 190 lbs. I bought this chair to help alleviate by back pain, since the ratings seemed good at the time. Though the chair is advertised to dynamically adjust to the body of the user, I can confirm that function is very limited. There is no vertical lumbar adjustment on this chair, and it does not fit the contour of my back at all. This results in lower and upper back pressure, which is very uncomfortable by the end of the day. Additionally, the chair is creaky and built out of cheap plastic. They spend a lot of money on advertising and influencer placements. Warranty support is not long, so I don't expect the $1k investment to last long. I will return if they ever email me back.
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LiberNovo Omni is the world's first dynamic ergonomic chair — truly built for all-day sitting comfort. Its patented Dynamic Support links the headrest, backrest, armrests, and seat cushion, so as you recline, every part of your body stays supported without shifting your view from the screen.
Its Bionic FlexFit Backrest, powered by an electric clyinder, flexibly adapts to all body types, ensuring precise support for every curve of your back, no matter how you move.
LiberNovo Omni also offers a unique feature no other ergonomic chair provides: OmniStretch Massage Mode. It helps relieve tension and reactivates your body—recharging you with a burst of energy to keep going.
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