What was intended to be a thoughtful and luxurious gift turned into a frustrating ordeal. A friend bought an Advent Calendar for me, but the incorrect version was sent, and no gift message was included. When we reached out to the customer service team for an exchange, we were transferred multiple times, promised callbacks that never materialized, and ultimately left in the dark about stock availability. Given the retailer's established reputation, the lack of professionalism was shocking. We decided to order the correct version online, which arrived quickly but with a damaged box and missing accessories. This experience, which should have been special, turned into a series of avoidable disappointments. I hope this review encourages necessary improvements, as it’s disheartening to witness such a decline in standards.
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Welcome to Liberty.
Famed for its directional design, cultural collaborations and inspiring curation. Our dedicated in-house design studio is still at the core of all that we do, hand painting and creating our beautiful prints, and reworking finds from the 45,000-strong archive.
A luxury destination located in the heart of London on Great Marlborough Street.See more
