Review Time
I had a fantastic time during my personal perfume consultation in the Fragrance Lounge. The host's outstanding hospitality was matched only by their expertise and the clarity of their communication. I highly recommend this experience.
What was intended to be a thoughtful and luxurious gift turned into a frustrating ordeal. A friend bought an Advent Calendar for me, but the incorrect version was sent, and no gift message was included. When we reached out to the customer service team for an exchange, we were transferred multiple times, promised callbacks that never materialized, and ultimately left in the dark about stock availability. Given the retailer's established reputation, the lack of professionalism was shocking. We decided to order the correct version online, which arrived quickly but with a damaged box and missing accessories. This experience, which should have been special, turned into a series of avoidable disappointments. I hope this review encourages necessary improvements, as it’s disheartening to witness such a decline in standards.
I had an absolutely delightful experience during a personal perfume consultation with a representative in the Fragrance Lounge. The host's exceptional skills and ability to convey information were truly impressive. I highly recommend this experience.
I was let down by the service received. In-store, the staff were rude and provided the wrong jacket despite my clear photos; I ended up locating the right one myself. I purchased three jackets, but one still had the security tag attached. It took a long time to remove it at home, requiring a special tool and a receipt verification. Given the amount spent, I expected much better from a luxury retailer.
I joined a subscription service with the promise of receiving a valuable box quarterly, but my first delivery was laughable—a small collection of samples. Despite putting money into a loyalty scheme, I struggled to use my credits for a highly anticipated item due to ongoing issues with customer service and payment failures. Ultimately, I was told the item was out of stock. The experience has been frustrating and disappointing.
I ordered a decorative item online, believing it would be worth the cost. However, what arrived was nothing like the image, and it was not even in the expected color. This experience has tainted my view of the retailer, as it felt like receiving a cheap imitation instead of a quality product.
I just received my much-anticipated beauty advent calendar, and it exceeded my expectations. I buy one from a top retailer each year, and this one is exceptional. The quality and value are impressive, but my self-control is the only issue. If you're considering a beauty calendar, I highly recommend this one.
I ordered a framed print, but it arrived significantly smaller than advertised and poorly made. The customer service instructed me to return it, but instead of receiving the correct item, I got a refund with no explanation for the discrepancy. This was particularly frustrating given the retailer's former reputation for quality.
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Welcome to Liberty.
Famed for its directional design, cultural collaborations and inspiring curation. Our dedicated in-house design studio is still at the core of all that we do, hand painting and creating our beautiful prints, and reworking finds from the 45,000-strong archive.
A luxury destination located in the heart of London on Great Marlborough Street.See more
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