We were sold the system after being told by our sales Rep our dog would not trip the alarm, we've had them call the cops on our dog half a dozen times now. The fire alarm is the most obnoxious noise imaginable and then they expect you to be able to hear through the speaker box to tell the tech it's a false alarm, when they can't hear you and you can't hear them over the blaring alarm. The touch screen monitoring pad does not register when you attempt to deactivate the fire alarm or enter your code, and even on the rare occation when the security pad does work properly and allow you to shut off the racket, the alarm starts up again less than 2 minutes later. Their sales Reps market the system and being good for families but I'm actually afraid to leave my kids alone with the system in the house because it would be impossible for even a mature pre teen to be able to shut off a false alarm or communicate with a tech through the infuriating speaker box. Even though we were sold the system with false information we can't get out of the contact without paying out the remainder of the contact, paying even more money for a system that has never worked properly to begin with. Seriously the worst company I have ever worked with.
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Liberty provides smart security, automation, and energy management solutions to residential, commercial and health care customers. Licensed, Bonded, and Insured, we have installed over 65,000 residential and commercial systems across Canada, and also service more than 100 Health Care facilities.
At Liberty our mission is to create opportunities for our customers, employees, partners and the communities they live in. We achieve this by focusing on the needs of our customer above all else. Through innovation and applying new technology, we strive to simplify and empower the lives of those who are connected to us.See more
