I hired Tax Liberty in Thornhill, Ontario to handle both my company’s tax filings (Servendez Inc.) and my personal taxes. What I experienced was nothing short of a nightmare.Despite paying several invoices on time—including duplicate charges with the same invoice number—the promised services were never delivered. The CRA later confirmed that nothing had been filed, leaving my business at risk of dissolution. To make matters worse, Tax Liberty kept issuing invoices with identical numbers (70819), on different dates, for different services. This is not just sloppy bookkeeping—it looks like a deliberate way to confuse or overcharge clients.When I confronted the company, I was met with denial. Paula Hart, the accountant originally handling my file, disappeared from the office, and when I tried to resolve things with the manager, I was dismissed. Instead of offering a refund, they threatened me when I insisted on accountability.In the end, I had to pay another accounting firm to clean up the mess Tax Liberty left behind. That meant double payment for the same work—real money out of my pocket, plus months of stress and wasted time.After researching further, I discovered I am not alone. Many other reviews tell the same story: promises made, money taken, and services never delivered.I am sharing my experience so others don’t fall into the same trap. Do not trust Tax Liberty in Thornhill. They took my money, failed to deliver, and left me with serious consequences.
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Liberty Tax Service is an American company specializing in the preparation of tax returns for individuals and small businesses.
