libertytax.com

2.3
2.3 Based on 21 reviews

Liberty Tax Service is an American company specializing in the preparation of tax returns for individuals and small businesses....

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Average Rating

2.3

/
5

21 Reviews

5 Star
29%
4 Star
5%
3 Star
0%
2 Star
5%
1 Star
62%

All Reviews

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Review Time

Eric
Well this not only a warning to would-be customers but advice to Liberty Tax Corporate office..if th

Well this not only a warning to would-be customers but advice to Liberty Tax Corporate office..if they have one. Same scenario as H&R Block but at least this time we avoided the wasted time of going through all the steps leading up to uktimately same result: That Liberty Tax refuses to proceed with Instant Cashback offer due to one being in Consumer Proposal. The idea behind filing a CP versys Bankruptcy is that one is not running away from obligations. However these companies like Liberty Tax actually infringe on ones liberties. In a Consumer Proposal all tax refunds are redirected to any debts or to a trustee but go directly to the tax payer. At time of filing no taxes are owed either! In summary a Consumer Proposal is being UNJUSTLY viewed as in same manner as a Bankruptcy. While both seen as INSOLVENCY a CP should never be seen as a stumbling block to a tax refund!

1
Date of experience: Feb 18, 2026
Eric
Liberty Tax discriminating against anyone in Consumer Proposal

Well this not only a warning to would-be customers but advice to Liberty Tax Corporate office..if they have one. Same scenario as H&R Block but at least this time we avoided the wasted time of going through all the steps leading up to uktimately same result: That Liberty Tax refuses to proceed with Instant Cashback offer due to one being in Consumer Proposal. The idea behind filing a CP versys Bankruptcy is that one is not running away from obligations. However these companies like Liberty Tax actually infringe on ones liberties. In a Consumer Proposal all tax refunds are redirected to any debts or to a trustee but go directly to the tax payer. At time of filing no taxes are owed either! In summary a Consumer Proposal is being UNJUSTLY viewed as in same manner as a Bankruptcy. While both seen as INSOLVENCY a CP should never be seen as a stumbling block to a tax refund!

1
Date of experience: Feb 17, 2026
InVernon
Incompetent in Vernon, BC

Vernon, BC Canada office. Dropped off my paperwork for an urgent supplemental reassessment that needed to be resubmitted. Even though I called about progress weekly, Chad never got back to me even though I was told he got the messages. After 6 weeks of no contact, I had to go to a different tax expect to file an appeal and refile. Chad did not even have the curtesy to contact me and tell me he was too inexperienced to handle my case. Would 100% not recommend.

1
Date of experience: Nov 13, 2025
Owen Weng
Over charged and not responsive.

Over charged and not responsive.No reply after called three times and email three times.

1
Date of experience: Nov 07, 2025
Emy Lahura
Paid for Tax Services, Got Nothing but Stress and Loss

I hired Tax Liberty in Thornhill, Ontario to handle both my company’s tax filings (Servendez Inc.) and my personal taxes. What I experienced was nothing short of a nightmare.Despite paying several invoices on time—including duplicate charges with the same invoice number—the promised services were never delivered. The CRA later confirmed that nothing had been filed, leaving my business at risk of dissolution. To make matters worse, Tax Liberty kept issuing invoices with identical numbers (70819), on different dates, for different services. This is not just sloppy bookkeeping—it looks like a deliberate way to confuse or overcharge clients.When I confronted the company, I was met with denial. Paula Hart, the accountant originally handling my file, disappeared from the office, and when I tried to resolve things with the manager, I was dismissed. Instead of offering a refund, they threatened me when I insisted on accountability.In the end, I had to pay another accounting firm to clean up the mess Tax Liberty left behind. That meant double payment for the same work—real money out of my pocket, plus months of stress and wasted time.After researching further, I discovered I am not alone. Many other reviews tell the same story: promises made, money taken, and services never delivered.I am sharing my experience so others don’t fall into the same trap. Do not trust Tax Liberty in Thornhill. They took my money, failed to deliver, and left me with serious consequences.

1
Date of experience: Aug 15, 2025
Lupsione1
Liberty Tax Services located in…

Liberty Tax Services located in Washington, PaThis place has prepared my taxes two times. The only person working in this old tattoo shop now known as Liberty Tax Service is not ethical. The first time she prepared my taxes, she asked to rate her service online asking for at least 5 stars.The preparation of my taxes were reasonable and she seemed genuine.By the next tax season, something changed.She looks at the last years preparation (that she prepared) and says she must have been in a great mood to offer such a low ball cost to do my taxes. I explain that it shouldn't be more than $300 to do my taxes this year. She agrees and takes over $600 once my refund comes to my bank account.These Tax preparation people are making so much money from us. Their website even states the preparers don't even have to be credentialed in the Tax Service.This means they don't always know the tax rules!Don't get taken advantage of.Buyer Be Ware.

1
Date of experience: Jul 08, 2025
Liberty Tax is professional

Liberty Tax is professional and gives accurate returns, it is my go to service for taxes.

4
Date of experience: May 21, 2025
Romilda L.
Most amazing experience with the…

Most amazing experience with the amazing staff at the Brynn drive location!The woman there are so personable and they explain everything with ease!

5
Date of experience: May 02, 2025
Nathanael Fisher
If i could give 0 stars

If i could give 0 stars, i would. Calgary, Alberta, Canada. Last year they were ok, but a little pricy. This year when i asked what costnis, i was told about $130 but id vet a 5% discount for being a retuen client...Then they TRIPLED the price without warning to almost $400! I should have just stuck with H&R... ill never go back to Liberty!!! Theres a reason they got their asses sued in the US...

1
Date of experience: Apr 24, 2025
GodJesus
Been coming to this company for several…

Been coming to this company for several years now prices were very reasonable for me at senior 77 years old. Went back this year cost me 150 outrageous for what they do. I have asked the gentlemen why such a big increase from the previous years. He tells me royalty fees, computer program updates. I never heard of such shit and salaries for employees. It’s all a bunch of bull crap.

1
Date of experience: Mar 13, 2025

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Business Details

  • Liberty Tax Service is an American company specializing in the preparation of tax returns for individuals and small businesses.

  • language https://libertytax.com

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