My wife and I are retired, have very simple tax returns to complete, and have used Ufile for the past several years. I used Liberty Tax at Courtenay this year just to check to see if I had been missing anything. I called their office and was told I didn't need an appointment, I could just drop off my documents. I thought it was rather odd that I didn't actually sit down with the person doing my taxes to go over my package, but it is very simple so ok.The tax return was completed very quickly, within about 5 days. When I picked it up I simply signed the documents for them to submit for me, again with little or no review of the return.When I reviewed the tax return summary (which is all I initially received from Liberty) I realized they had not claimed one tax exemption that I had included with my documents provided to them. They re-filed our returns and reduced our taxes by about $300.I requested a copy of my complete return and did receive our T1 forms but not the Worksheets or Schedules completed.The cost of our tax preparation at Liberty this year was $252 including taxes. If I felt confident that it was done properly, I may continue to use them. However, I don't have that confidence so I will either use Ufile again next year or simply use the CRA forms and do it myself.
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Liberty Tax Service is an American company specializing in the preparation of tax returns for individuals and small businesses.