The staff here changes very often. Today's lot were a miserable lot. I bought a bottle of wine I thought was on offer. After checking out at the one check out that was open I realised I had taken a more expensive wine and not one that was on offer so I decided to exchange it. I started walking back with just the wine and the receipt and a staff member who was at the self service tills asked me could he help me. I said I wanted to change the wine. He said " you will have to go to the girl on the till". It was the way he said it, very loud, very snappy to me it made it sound as if I was caught doing something untoward. So I said but you asked me. He went on he couldn't help me still with an unpleasant edge to his voice. I just laughed it off and went to get the wine I wanted. As directed I went back to the till where I purchased it. Three people were ahead of me the last one kindly let me go first. The first customer went through and second one was nearly finished when the staff member told me to go to the next till where there seemed to be someone opening up. I went over and there were two staff there one at the till and the staff member who "couldn't help me". No niceties straight into"did you pay by card". She voided one and then checked out the cheaper one. I realised I hadn't told her the wine was on offer and I said it to her. She said " you didn't tell me" I said I know but I was queuing there and I was sent here so I didn't think to say it. She said again "you didn't tell me". So she did what she needed to do and handed me the receipt and said "there, it was well worth it" I actually didn't think so. All that to swap out one item ?
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