I have spent over a year attempting to secure a refund for a 200 euro robot lawnmower, but all I've encountered is stonewalling from the company and the support team. They refuse to process a refund in-store since it was 32 days post-purchase when the item failed. The unit was supposed to come with a 2-year warranty under EU regulations for electronics. I cannot recommend avoiding the company's Parkside section more strongly after this terrible experience. I saw someone on a complaints show facing the same issue, and it seems the company only offers solutions when under public scrutiny; otherwise, they treat customers poorly.
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